Introduction

1. As a business that provides media and related services, we understand the importance of protecting the privacy of our clients when interacting with our services.

2. As a responsible corporate entity, we are committed to respecting the constitutional right of our clients to personal privacy, including the privacy of their communications.

3. The purpose of this Privacy Policy is to ensure that our clients understand how their personal information is collected, stored, and disposed of in compliance with applicable laws.

What is personal information?

4. The Protection of Personal Information Act of 2013 defines “personal information” as all of the following:

   • Information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, including, but not limited to: a) Information relating to the race, gender, sex, pregnancy, marital status, national, ethnic, or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person. b) Information relating to the education or the medical, financial, criminal, or employment history of the person. c) Any identifying number, symbol, email address, physical address, telephone number, location information, online identifier, or other particular assignment to the person. d) The biometric information of the person. e) The personal opinions, views, or preferences of the person. f) Correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence. g) The views or opinions of another individual about the person. h) The name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.

Information we collect

Vexa Media Pty (Ltd) shall take all reasonable steps to protect the personal information of clients. For the purposes of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act, Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPI”).

Vexa Media Pty (Ltd) may electronically or manually collect, store, and use the following personal information of clients. Such information may include:

• Name and surname

• Identity number

• Banking details

• Postal area code

• Street address

• Postal address

• Contact numbers

• Email addresses

• Financial documents

• Bank statements

Vexa Media Pty (Ltd) will collect, store, and use the above-mentioned information for the following purposes:

a) To accurately draft service contracts or facilitate submissions, bookings, reservations, etc., in line with the client’s instructions.

b) Communicate requested information to operators or third parties nationally as well as internationally, depending on the services requested by the client.

c) Data analysis for various internal or external purposes.

Our commitment

5. We commit to protecting the confidentiality of our clients’ personal information.

6. Client personal information in our possession will be used only for the purposes for which it was collected or in terms of the law under which it is required to be collected.

7. Client personal information is collected to enable the provision of our services and to comply with applicable legislation and regulations.

8. We will only release client personal information under the following circumstances: a) Where we have your written instruction to do so. b) Where we are required to do so under an order of a South African court. c) Where it is necessary to comply with applicable legislation or regulation. d) For auditing, debt-collecting, or complaints-handling processes, subject to restrictions on the use of the personal information by the relevant third party.

9. We do not monitor usage of our services other than as required by applicable law.

10. Our website may utilize “cookies” to track usage and facilitate the provision of an individually tailored service.

11. Personal information provided to us for use of our services is securely stored. Please email hello@vexamedia.co.za to review this information and amend it if necessary.

12. To ensure that we provide a secure service and protect against fraudulent and criminal acts, we reserve the right to monitor user and network traffic.

Collection of anonymous data

13. To provide the best possible and most relevant service, we may use standard technology to collect information about the use of our site and services. This technology is not able to identify individual users but allows the collection of anonymized statistics.

14. In order to do this, we use cookies. A cookie is a small file placed on your hard drive to record your interaction with this website. a) Cookies allow us to tailor advertising and other services to your displayed preferences. We may use third-party cookies from an ad server for this purpose. b) Cookies by themselves cannot personally identify users but will be used to compile anonymized statistics relating to service use or to provide feedback on the website’s performance.

15. If you do not wish cookies to be employed, it is possible to alter the manner in which your browser handles cookies. Please note that certain services on this website may not be available if cookies are disabled.

Shared responsibility

16. Protecting your personal information when using our services is a shared responsibility. Please be aware that the internet can be a risky place and take precautions to safeguard your identity and personal information.

Amendments to this Policy

17. If it becomes necessary to amend this Privacy Policy, we will post a prominent notice or send an email to inform you of changes and how they may affect you.

Please send any queries or concerns regarding this Privacy Policy to hello@vexamedia.co.za.